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NORIKO TSUCHIYA
Department Department of Social Welfare, Faculty of Social Welfare Position Professor |
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| Language | Japanese |
| Publication Date | 2024/11 |
| Type | |
| Peer Review | Peer reviewed |
| Title | A study of Organisational Management in the Special Housing of Uppsala -Focusing on the Promotion of Dialogue and Task Work- |
| Contribution Type | |
| Journal Type | Japan |
| Volume, Issue, Page | pp.63-83 |
| Total page number | ２０ |
| Authorship | Lead author |
| Details | Sweden currently has an increasing number of multinational care staff.Furthermore, facilities are increasingly privatised and diverse actors are involved in the management of elderly care facilities.In elderly care facilities exposed to these changes in the external and internal environment, conflicts between staff have been reported, yet service satisfaction among elderly care facility residents remains high.Why is this?What kind of management is taking place in the organisation?The main aim of this study was to find answers to this question.
In order to promote organisational 'dialogue' and 'task work', managers and care leaders in the 'special residences' had first of all facilitated communication through various levels of initiatives to generate conversation within care teams consisting of staff from diverse nationalities.In the communication between staff, we were able to glimpse not only the sharing and exchange of information, but also the process of understanding the meaning of each other's language.This was a process that promoted dialogue, where people listened to each other's words, responded to them, revised their own interpretations and understood each other's new meanings. These efforts also increased the psychological safety of individual staff and created a comfortable working climate.Furthermore, this culture provided the basis for the accurate and rapid exchange, sharing and utilisation of information among staff, and this foundation facilitated task work in providing high quality care to users. As a basis for this climate, it was found that a 'nurturing culture' had taken root in the workplace, and that the balance of roles between care leaders and managers was very organic, which created appropriate service provision from the perspective of protecting the rights of the users.These are the processes of organisational management in promoting 'dialogue' and 'task work' in 'special housing' (Figure 8). |